At Vigilant, we are committed to craftsmanship, lasting quality, exceptional design, and most importantly, our customer’s 100% satisfaction. We offer outstanding guarantees to cover our complete line of products.
Our Value-Price Guarantee
Not all wine racks and wine storage products are created equal. The online marketplace can make it difficult to discern the true quality and integrity of a product and may make a purchase seem daunting. With a Vigilant Value-Price Guarantee, you can be certain that you’re getting the best product at the best price.
Competitor Price Match
We will match or beat any competitor’s delivered price on all of our comparable wood products.
Just provide us with the quote from another company and we will present you with our pricing on comparable items. This guarantees that you get the best price on quality products direct from a domestic manufacturer with an A+ BBB rating.
Vigilant’s 30-Day Unconditional Product Guarantee
We want our customers to be 100% satisfied with their Vigilant purchase and we believe our products will provide a level of satisfaction that is unmatched among our competitors. To this end, we offer the industry’s only 100% unconditional guarantee on all of our standard products.*
If for any reason, you are dissatisfied with your purchase, return it to us within the first 30 days of receipt, in its original condition and original packaging and we will issue a full refund, less the cost of freight. Return freight is the responsibility of the customer. If you prefer, you may request a replacement product in place of a refund. We don’t want you to have a Vigilant product that you are not proud to own.
*Standard products covered under this guarantee do not include: custom designed or fabricated cabinetry or racking manufactured with custom woods and/or finishes; pre-hung entry doors; or custom-designed components or cabinets.
Vigilant Limited Lifetime Wood Products Warranty
Your registered Vigilant wood products are covered under our limited lifetime warranty. All Vigilant wood products are guaranteed to be free from defects in materials and/or workmanship under normal use for the life of the product under original ownership. Vigilant may, at its sole discretion, repair or replace a defective component or product free of charge.
Conditions to Vigilant’s Limited Lifetime Warranty
Any and all component(s) determined to be defective by Vigilant, must be returned at the owner’s expense to Vigilant along with a copy of the original sales receipt.
This warranty applies only to Vigilant standard wood products. Electronic components are not covered by this warranty. Vigilant will not be held responsible for damage incurred during a product’s return as a result of improper packaging. It is strongly suggested that all original packaging material from Vigilant be retained for returns.
Vigilant will not be held responsible for any damage to property that results from the failure of a Vigilant product or product component.
Vigilant’s warranty does not pertain to any customer-applied finishes, or any damage caused by neglect, abuse, misuse, improper operation, or acts of God.
Vigilant’s warranty is considered null and void if submittal of your warranty registration online is not completed within 60 days from receipt of your product.
Vigilant’s warranty is non-transferable, and is valid for the original owner only. Vigilant is a reseller for many fine products within the industry. Products that are resold by Vigilant carry the original manufacturer’s warranty.
Wood Color Disclaimer
The photos of our wood finish options on our website and in printed catalogs are to be used for general reference of color and are not exact representations of the specific wood species and finishes used on our products. We cannot guarantee that your final product will be an exact match to the colors represented on our website or in printed materials. It is recommended that you request a sample of the finished wood from us for review and approval.